FAQ Premium Support

When can I expect an answer from Premium Support?

Opera will send you the first e-mail answer within approximately 24 hours* from when your question was sent. (*excluding weekends and Norwegian public holidays)

How long will it take to resolve an issue?

The first answer to your request should be sent within approximately 24 hours*, but this depends on the complexity of the issue, and how fast you are able to answer any follow-up questions from the Opera support representative.(*excluding weekends and public holidays)

How can I check the status of my request?

Access your Premium Support account for the latest support history. You will also receive an e-mail message as soon as there is any new development.

Can I contact Premium Support in any other language than English?

Premium Support is offered in English only. To find an answer to a support question in your language, please consult our free online support resources.

What type of issues are not covered by Premium Support?

Premium Support will try to help you with any Opera-related question but we cannot guarantee that we can help you if the problem is related to hardware, third-party software or Web page display issues.

Who can access Premium Support?

Holders of a valid license for Opera for Mobile on Series 60 or Windows Mobile, as well as users who have purchased Premium Support. Premium Support is primarily offered to users of the Opera browsers for the Mac OS X, Windows, and Linux operating systems on desktop, and the Windows Mobile and Series 60 platforms. If you have questions relating to any of Opera's products for other operating systems or platforms, we will try to our best to help you.

I am a previously registered Opera user, do I have access to Premium Support?

Opera for Desktop became free of charge on September 20, 2005. Valid Desktop licenses were at that point converted to 1-year Premium Support licenses, which were to expire September 20, 2006. However, out of appreciation for all those who had registered Opera throughout the years, we extended the expiration date to September 20, 2007. For Premium Support access beyond this point, you must purchase it. Please register here.

I am a previously registered user of Opera, but I have lost my registration code.

Please go to the Registration Lookup Form to find your registration code. Then you can access Premium Support.

I have not previously registered Opera, and I am using Opera's ad-free browser. Can I access Premium Support?

No, you need to purchase Premium Support first.

Buy Premium Support

Go to Premium Support